DELAYS AND CANCELATION

Last minute bookings are non refundable: – If you contact us to make a reservation within 48h to departure, that booking is non refundable and non reschedulable.

If the client cancels the booking within 48 hour prior to departure, NorthernShots Tours AS will refund her/him the whole amount, (7days for groups).
If the client cancels later than 48 hour prior to departure, NorthernShots Tours AS will retain the whole amount (7days for groups).
NorthernShots Tours AS shall not be liable for delays or cancellations caused by Force Majeure such as strike lock out, or collisions, fire and damage on buses, trains, ferries or planes.
We accept no responsibility or liability of war, terrorism, diseases or any conditions beyond our control.

NorthernShots Tours AS shall not be liable for delays or cancellations caused by Force Majeure such as strike lock out, or collisions, fire and damage on buses, trains, ferries or planes.
We accept no responsibility or liability of war, terrorism, diseases or any conditions beyond our control.

GROUNDS FOR CANCELLATION

Granted that the local weather forecasts are generally accurate, there will always be a margin of error that makes impossible to predict with 100% accuracy whether there will be or not a chance to find some clear skies during a tour. Our experience on the field proved that, statistically, even in the worst weather circumstances, a 5 minutes totally unpredicted opening in the clouds can turn a hopeless night into a successful chase with dancing Northern Lights.
For this reason, we stick to the rule that, as long as the driving/road conditions are considered as safe, we try to always take you on a tour.

GROUPS RESERVATIONS

Group reservations and packages are confirmed upon a full payment. The reservation can be cancelled and fully refunded within 7 days prior to tour departure. After this period, we order all our services and the services from all our partners and it is therefore not possible to issue a refund as some of the partners we work with are very strict with the cancelations policy, such as dog sled providers. Normally it is possible to re-schedule an excursion within the cancelation period. But we cannot guarantee that. Please contact us as soon as possible and we will try our best to help you.

Tour leaders are offered a seat FOC only on our Aurora Chase tours and only from 13 paying customers.

If you have a specific wish, let us know and we will try to accommodate it. If you book only our tours on your package we can normally offer better terms.

Last minute bookings are non refundable: – If you contact us to make a reservation within 48h to departure, that booking is non refundable and non reschedulable.

SAFETY AND SECURITY

Our staff/guides are actively working to ensure that the tour will be carried through in the safest possible way, however we cannot supervise every single step the participants will take.
All areas where our excursions take place have been repeatedly tested. We personally made sure all the areas we might happen to stop and explore, to be safe and suitable for our guests. However, every participant must be aware that we operate in wild arctic regions: this can mean cold, wet, slippery and dark. NorthernShots Tours AS is therefore not responsible for any possible injury or harm to neither people or objects occurring during the excursion, whenever and wherever outside or inside the vehicle/bus.
Parents, or whoever acts in their stand, who guarantee for children, have to be in adequate physical shape to supervise them and to help and assist them in any case of need.

NorthernShots Tours AS is not responsible for any valuable/property lost or stolen during the excursions.

You should use clothes that are ready for the arctic weather at any moment during our tours.

FOOD SERVED

Depending our the tour you choose, you may be served with sandwich, “turmat” package, a drink or some cookies.
We do not produce food in our facilities. Sandwiches and “turmat” are ordered to the departure time from a food supplier. Drinks, you can normally choose from coffee from a Coop, tea from the brand Pukka, chocolate powder from Freia and some popular cookies from Norway. In case the stock runs out, we will offer similar products.During your travel, our guide will make a stop to serve you the snack. Be aware that when there is a storm, it can be difficult to find a proper place to stop and enjoy the snack. You shall be specially careful when holding a hot drink as these can spill with the wind or you can slip in the uneven terrain outside of the vehicle.

NORTHERN LIGHTS SPOTTING SPECIAL WARRANTY

The northern lights are a natural phenomenon; hence, they cannot be guaranteed nor surely forecast. But if we are not able to spot the lights on the first night, we can offer a 50% discount (depending on the chosen tour) on the next available day. Even thought this is subject to availability, we often have available seats in high season. (September, October and April are considered low season)
None of these discounts can be applied nor refund nor replace tours already booked.
These discounts only apply to the Aurora Chase tour, regardless of the type of tour where the lights have not been spotted. The guide will inform us about the success of the chase and we will send you a discount code in case the discount applies.
In case of any doubt, it will be up to the incontestable discretion of the tour leader/guide to state whether the lights have been spotted or not. Note that these discounts do NOT apply to GROUPS as groups usually already profit from better rates.
Please contact us if you wish to negotiate special terms before booking.

PHOTOGRAPHY, VIDEO and MEDIA:

All photographs, video or media, taken during our excursions might be published by NorthernShots Tours AS. Unless differently agreed upon written request, the client acknowledges that all photographs, video or media, taken during the tour can be publicly displayed and put for sale by NorthernShots Tours AS.

NorthernShots Tours AS does not sell the ownership nor the copyrights of an image, but only the license to use it.

The re-distribution of our photos, or the use of our photos within products that are mass distributed in any type of archive format is not allowed without an extended or special license.

You may not lease, sell or re-distribute, publish or use for any commercial or public purpose any NorthernShots Tours AS images unless an extended license for product resale or a special license with free rights for the image was purchased. If special license has not been purchased the images will be provided with NorthernShots Tours AS logo.

You can use NorthernShots Tours AS images for any personal projects without time, location, or number constraints.

All NorthernShots Tours AS images are provided as downloadable JPG files. We do NOT sell hard copies nor any kind of prints unless differently agreed upon private requests.

Once a purchase is made, we cannot offer a refund. The reason for this policy is because we offer full access to our entire digital collection of photos and, as such, there is no way for our products to be returned.

Once a purchase is made the client gets immediately provided by email with a link to a private page where it will be possible to download the purchased digital material. The link gives right to 5 downloads per item purchased and will expire 15 days after purchasing.

All photos in our galleries are processed by other partners which are online cloud based companies. Make sure to agree with the services before you use them.

Our Aurora Top Comfort tour, private tours and groups, includes 2 (two) photographs from the excursion. All photos are uploaded in our web gallery partner www.TourPhotos.com. The client will have to provide NorthernShots Tours AS with the PHOTO ID number of the desired photograph. NorthernShots Tours AS will thereafter provide the client with the photograph via email.

You are not allowed to use NorthernShots Tours media, or media that you produce of NorthernShots Tours, or any media of the operations, in any way that places the photographer or other customers in a bad light.

You are not allowed to use NorthernShots Tours media, or media that you produce of NorthernShots Tours, or any media of the operations, in any manner that is considered libelous, slanderous, defamatory, obscene, indecent, or illegal.

In other words, any PHOTOGRAPHY, VIDEO and MEDIA that you produce, that depicts NorthernShots Tours or the operations, or the customers, can only be used for private use.

BY PURCHASING/USING OUR IMAGES, TOURS AND SERVICES, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT.

From zaui booking system:
DELAY OR CHANGE OF ITINERARY

This is an excursion to remote parts of the country and we reserve the right to change the itinerary due to weather conditions, wind conditions, political conditions and other factors beyond our control without consulting the passengers.
NorthernShots Tours AS may for any reason change the time of departure or conclusion of the tour, the scheduled point of departure for the tour, omit or change any scheduled stop on the tour or change the scheduled place of conclusion for the tour whether before or after the tour has departed, without prior notice to you. You will have no right to any refund and NorthernShots Tours AS will have no obligation to you or be liable for any loss, consequential damages, expenses, loss of time or enjoyment or inconvenience in respect of such changes. NorthernShots Tours AS reserves the right to cancel any tour prior to departure in which case any payment made by you will be refunded in full and you will not be entitled to make any further claim for compensation or damages, for any loss, consequential damage, expenses, loss of time or inconvenience which may result from such cancellation.
RESPONSIBILITY: THIS IS VERY IMPORTANT. PLEASE, READ CAREFULLY

By agreeing to the Terms & Conditions as set forth on the booking form I also acknowledge and confirm the following:
– I waive any and all claims I may now and in future have against, and release from all liability and agree not to sue.
– I accept all the inherent risks of the proposed excursion and the possibility of personal injury, death, property damage or loss resulting there from.
– I agree that if I suffer injury or illnesses NorthernShots Tours AS can, at my cost, arrange medical treatment and emergency evacuation service, as NorthernShots Tours deem essential for my safety. NorthernShots Tours AS is not responsible for any valuable/property lost or stolen during the excursions.
– NorthernShots Tours AS and its officers, employees, guides, agents or representatives (collectively its staff) or the licensor are not responsible for any personal injury, death, property damage, or loss sustained by me as a result of my participation in an excursion with NorthernShots Tours AS, due to any cause whatsoever, including without any limitation, negligence on the part of NorthernShots Tours AS, its staff or licensor. I am aware that your excursion, in addition to the usual dangers and risks inherent has certain additional dangers and risks, some of which may include: physical exertion for which I may not be prepared, weather extremes subject to sudden and unexpected change, remoteness from normal medical services, evacuation difficulties if I am disabled.
Our staff/guides are actively working to ensure that the tour will be carried through in the safest possible way; however, we cannot supervise every single step the participants will take.
All areas where our excursions take place have been repeatedly tested. We personally made sure all the areas we might happen to stop and explore, to be safe and suitable for our guests. However, every participant must be aware that we operate in wild arctic regions: this can mean cold, slippery and dark. Parents, or whoever acts in their stand, who guarantee for children, have to be in adequate physical shape to supervise them and to help and assist them in any case of need.
NORTHERN LIGHTS SPOTTING SPECIAL WARRANTY
Special discounts are only offered in high season. Please note that after the pandemic we are not offering any special northern lights warranty!
When we activate this feature again, and in case you get offered such warranty, please follow the steps below.
The northern lights are a natural phenomenon hence, they cannot be guaranteed nor surely forecast. For this reason, we do offer 50 or 100% discount (depending on the chosen tour) on a new tour (on any day of the guest’s choice), whenever we have not been able to spot the lights on the first attempt.
None of these discounts can be applied nor refund nor replace tours already booked.
These discounts can only guarantee a seat on the Aurora Chasing tour, regardless of the type of tour where the lights have not been spotted.
In case of any doubt, it will be up to the incontestable discretion of the tour leader/guide to state whether the lights have been spotted or not. Note that these discounts do NOT apply to GROUPS as groups usually already profit from better rates. Please contact us if you wish to negotiate before booking.

PHOTOGRAPHS AND MEDIA

The photographer(s) and NorthernShots Tours AS own the copyright of all pictures and or videos taken during the excursion and by posing for our them, you are automatically allowing us to publish your pictures on our website, our Facebook page, our advertising, and possibly sell your picture to a third party.
If you do not want your pictures to become property of the photographer and NorthernShots Tours AS, please do not pose for our guides and photographers. If special license has not been purchased the images will be provided with NorthernShots Tours AS logo.
CONFIRMATION

In entering into this Agreement, I am not relying on any oral, written or visual representations or statements by NorthernShots Tours AS or its staff or any other inducement or coercion to go on the excursion, hence, only of my own free will.
I confirm that I am over the age of 18 years and that I have read and understood the terms and conditions of this Agreement and agree that this Agreement will be binding upon my heirs, next of kin, executors, administrators and successors. I agree that this Agreement shall be governed in all respects by and interpreted in accordance with the law of Norway.IT IS MY RESPONSIBILITY TO CARRY ALONG A TRAVEL INSURANCE INCLUDING CANCELLATION AND MEDICAL EVACUATION INSURANCE.I am aware that NorthernShots Tours AS do not provide this insurance for me.
Dear guest:
By purchasing our excursion you are confirming the above Terms & Conditions, nevertheless you will also sign a digital version of this agreement prior to boarding.
This form is automatically sent to you on the email address you provided above.