Terms & Conditions
Our prices can vary throughout the season. Any discounts are always applied on the price/rate of the date that you wish to join our tours.
Delays and Cancelation
Cancellation or changes are only considered when sent to:
tours [at] northernshots.com (do not copy-paste this email).
Cancellation Policy
FULL REFUND if you cancel your reservation:
- 48 hours before arrival for individual bookings, Fit, Sic, except if the trip is during the high season.
- 4 days before arrival for individual bookings during the high season or a bank holiday*. As well as bookings that include a discount or an offer.
- 7 days before arrival for private tours and groups (8people or more) travelling on our scheduled tours, all year
- 14 days before arrival for tailor made tours or tours that include partner activities, all year.
- Definition of “High season” = (Dec.19-Jan.9th), (Feb.7-27th) and Bank holidays*.
- *Bank holiday, may be considered: December 24th ,25th ,26th ,31st. Jan 1st, Easter days (2024=March 24th,28th,29th,31th and April 1st.) Send us an email if you want to schedule a group for these days and we will evaluate.
- “Last minute” bookings are non refundable as they follow the policy above. Example: If a reservation is made within 48h to departure, that booking is non refundable and non reschedulable. (14days for tailor made itineraries).
- Transaction fees/ booking fees may not be refunded.
CHECK-IN
- Please CHECK-IN at the meeting point 30 minutes prior Departure.
- You will be permitted to board our vehicle only if you have CHECKED-IN.
- Failure to CHECK-IN on time, will remove any entitlement to refunds or rescheduling.
Cancellations, Delays or major changes, may occur anytime due to
- The weather conditions
- A minimum number of participants.
If we decide to cancel, we always try to offer an alternative, but if this is not accepted we will make a full refund of the booking.
- A good sight of the NorthernLights can make our trip finish earlier than expected. As well as a difficult night can cause our team to come back later than the scheduled arrival time. This is because we try our best to find the northern lights.
- You cannot claim a refund related to any issues with the vehicle used in the activities, as this is a service provided by a 3rd party company. If you have a claim, it needs to be addressed directly to the transport company directly.
- You cannot claim a refund related to the weather conditions. We inform everyone to dress warm and be ready for the cold arctic weather.
- Alcoholic drinks are not allowed on our tours. We reserve the right to ban anyone who are noticeably under the influence of alcohol.
We do not cover any change/cancellation/refunds due to the impact of the arctic weather on our operations, or accidents when outside the bus, illness, flight cancellation, etc. This should be managed through the guests’ travel insurance.
Refunds
- In case of refund the money is returned primarily in the same way that was paid.
- A puncture tire, or a vehicle stuck on an icy road are considered natural incidents and are not considered grounds for claiming a refund. A vehicle that is stuck on an icy road is often rescued in 2h. Please be mindful with regards to the team effort to make your trip pleasant and bring you back home safe. (Get familiar with the Arctic Nature and the Arctic Weather before traveling.)
- Gift cards or bookings made via use of a gift card cannot be refunded. (More details in the “gift card” section below)
Packages
In case one of the activities of the package gets cancelled, we will offer an alternative to the customer or suggest a full refund of the package. The client can then rebook individual tours at the public rate of the individual activity that they wish to join.
NorthernShots Tours shall not be liable for any circumstance caused by Force Majeure events such as snow storms, icy roads, avalanches
strikes, lockdowns, pandemics, collisions, delays on trains, ferries, busses, planes. accidents on our tours, fire and damage on the vehicles such as clogged up toilets due to customers misuse or frozen parts due to the arctic weather.
We accept no responsibility or liability of war, terrorism, diseases or any conditions beyond our control.
Gift cards
- Gift cards have an expire date of 1yr and cannot be revalidated.
- Gift cards are not refundable.
- Bookings made by redeeming a gift card are not refundable.
- Bookings made by redeeming a gift card can be rescheduled as long as they fall within the standard cancelation policy but they cannot be refunded.
Our Grounds for Cancelation
The local weather forecasts are generally accurate but there will always be a margin of error that makes impossible to predict with 100% accuracy whether there will be or not a chance to find some clear skies during a tour. Our 10year experience on the field proved that, statistically, even in the worst weather circumstances, a 5 minutes totally unpredicted opening in the clouds can turn a hopeless night into a successful chase with dancing Northern Lights. For this reason, we stick to the following rule: – “As long as the driving/road conditions are considered as safe, our tours are not canceled, giving an oportunity to everyone to chase the weather and find the northern lights.
If we decide to cancel and the northern lights are visible that night, remember that we cancel to guarantee your safety and therefore we cannot accept any complain with regards to that.
Groups Reservations
Any booking of 8 people or more is considered a group.
Group reservations and packages are confirmed upon a full payment. The reservation can be cancelled and fully refunded within 7 days prior to tour departure. After this period, we order all our services and the services from all our partners and it is therefore not possible to issue a refund as some of the partners we work with are very strict with the cancelations policy, such as dog sled providers. Normally it is possible to re-schedule an excursion within the cancelation period. But we cannot guarantee that. Please contact us as soon as possible and we will try our best to help you.
Tour leaders [TL] are offered a seat FOC only on our Aurora Chase tours and only from 13 paying customers.
If you have a specific wish, let us know and we will try to accommodate it. (14days cancelation policy applies for tailor made bookings).
If you book only our tours on your package we can normally offer better terms, please contact via email.
Last minute bookings are non refundable: – If you contact us to make a reservation within 48h to departure, that booking is non refundable and non reschedulable.
Safety and Security
All our customers are advised to wear clothes that are ready for the arctic weather at any moment during the entire period of our tours. No claims will be considered regarding the impact of the weather or the level of the temperatures, both inside or outside, during the period of our tours.
Our staff/guides are actively working to ensure that the tour will be carried through in the safest possible way, however we cannot supervise every single step the participants will take.
All areas where our excursions take place have been repeatedly tested. We personally made sure all the areas we might happen to stop and explore, to be safe and suitable for our guests. However, every participant must be aware that we operate in wild arctic regions: this can mean cold, wet, slippery and dark. NorthernShots Tours is therefore not responsible for any possible injury or harm to neither people or objects occurring during the excursion, whenever and wherever outside or inside the vehicle/bus.
Parents, or whoever acts in their stand, who guarantee for children, have to be in adequate physical shape to supervise the children and to help and assist them in any case of need.
Our customers are not allowed to engage into any rescue operation. If they do, it is at their own risk.
NorthernShots Tours AS is not responsible for any valuable/property lost or stolen during the excursions.
Food Served
Depending our the tour you choose, you may be served with sandwich, expedition food, “turmat” package, a drink or some cookies.
We do not produce food in our facilities. We ordered it to the departure time from a food supplier. Drinks, you can normally choose from coffee from a Coop, tea from the brand Pukka, chocolate powder from Freia and some popular cookies from Norway. In case the stock runs out, we will offer similar products. During your travel, our guide will make a stop to serve you the snack. Be aware that when there is a storm, it can be difficult to find a proper place to stop and enjoy the snack. You shall be specially careful when holding a hot drink as these can spill with the wind or you can slip in the uneven terrain outside of the vehicle.
NORTHERN LIGHTS SPOTTING SPECIAL WARRANTY
The northern lights are a natural phenomenon; hence, they cannot be guaranteed nor surely forecasted. But if we are not able to spot the lights on the first night, we can offer (depending on the chosen tour) a 50% discount on the next available day. Even thought this offer is subject to availability, we often have available seats, (apart from the peak season / high season, defined above), where our tours are often sold out many days in arrow). The 50% discount applies on the rate of the day that you wish to join again (daily rates can vary and change last minute, according to the capacity of our vehicles.)
None of these discounts can be applied nor refund nor replace tours already booked.
These discounts only apply to the Aurora Chase tour, regardless of the type of tour where the lights have not been spotted. The guide will inform us about the success of the chase and we will send you a discount code in case the discount applies.
In case of any doubt, it will be up to the incontestable discretion of the tour leader/guide to state whether the lights have been spotted or not.
Note that these discounts do NOT apply to GROUPS as groups usually already profit from better rates, (unless you have a specific agreement with us).
Please contact us if you wish to negotiate special terms before booking.
Photography, Video and Media
All photographs, video or media, taken during our excursions might be published by NorthernShots Tours AS. Unless differently agreed upon written request, the client acknowledges that all photographs, video or media, taken during the tour can be publicly displayed and put for sale by NorthernShots Tours AS.
NorthernShots Tours AS does not sell the ownership nor the copyrights of an image, but only the license to use it.
The re-distribution of our photos, or the use of our photos within products that are mass distributed in any type of archive format is not allowed without an extended or special license.
You may not lease, sell or re-distribute, publish or use for any commercial or public purpose any NorthernShots Tours AS images unless an extended license for product resale or a special license with free rights for the image was purchased. If special license has not been purchased the images will be provided with NorthernShots Tours AS logo.
You can use NorthernShots Tours AS images for any personal projects without time, location, or number constraints.
All NorthernShots Tours AS images are provided as downloadable JPG files. We do NOT sell hard copies nor any kind of prints unless differently agreed upon private requests.
Once a purchase is made, we cannot offer a refund. The reason for this policy is because we offer full access to our entire digital collection of photos and, as such, there is no way for our products to be returned.
Once a purchase is made the client gets immediately provided by email with a link to a private page where it will be possible to download the purchased digital material. The link gives right to 5 downloads per item purchased and will expire 15 days after purchasing.
All photos in our galleries are processed by other partners which are online cloud based companies. Make sure to agree with the services before you use them.
Our Aurora Top Comfort tour, private tours and groups, includes 2 (two) photographs from the excursion. All photos are uploaded in our web gallery partner www.TourPhotos.com. The client will have to provide NorthernShots Tours AS with the PHOTO ID number of the desired photograph. NorthernShots Tours AS will thereafter provide the client with the photograph via email.
You are not allowed to use NorthernShots Tours media, or media that you produce of NorthernShots Tours, or any media of the operations, in any way that places the photographer or other customers in a bad light.
You are not allowed to use NorthernShots Tours media, or media that you produce of NorthernShots Tours, or any media of the operations, in any manner that is considered libelous, slanderous, defamatory, obscene, indecent, or illegal.
In other words, any PHOTOGRAPHY, VIDEO and MEDIA that you produce, that depicts NorthernShots Tours or the operations, or the customers, can only be used for private use.
By Purchasing/Using our Images, Tours and Services, you are Agreeing to be Bound By The Terms of this Agreement
From zaui booking system:
DELAY OR CHANGE OF ITINERARY
This is an excursion to remote parts of the country and we reserve the right to change the itinerary due to weather conditions, wind conditions, political conditions and other factors beyond our control without consulting the passengers.
NorthernShots Tours AS may for any reason change the time of departure or conclusion of the tour, the scheduled point of departure for the tour, omit or change any scheduled stop on the tour or change the scheduled place of conclusion for the tour whether before or after the tour has departed, without prior notice to you. You will have no right to any refund and NorthernShots Tours AS will have no obligation to you or be liable for any loss, consequential damages, expenses, loss of time or enjoyment or inconvenience in respect of such changes. NorthernShots Tours AS reserves the right to cancel any tour prior to departure in which case any payment made by you will be refunded in full and you will not be entitled to make any further claim for compensation or damages, for any loss, consequential damage, expenses, loss of time or inconvenience which may result from such cancellation.
RESPONSIBILITY: THIS IS VERY IMPORTANT. PLEASE, READ CAREFULLY
By agreeing to the Terms & Conditions as set forth on the booking form I also acknowledge and confirm the following:
- I waive any and all claims I may now and in future have against, and release from all liability and agree not to sue.
- I accept all the inherent risks of the proposed excursion and the possibility of personal injury, death, property damage or loss resulting there from.
- I agree that if I suffer injury or illnesses NorthernShots Tours AS can, at my cost, arrange medical treatment and emergency evacuation service, as NorthernShots Tours deem essential for my safety. NorthernShots Tours AS is not responsible for any valuable/property lost or stolen during the excursions.
- NorthernShots Tours AS and its officers, employees, guides, agents or representatives (collectively its staff) or the licensor are not responsible for any personal injury, death, property damage, or loss sustained by me as a result of my participation in an excursion with NorthernShots Tours AS, due to any cause whatsoever, including without any limitation, negligence on the part of NorthernShots Tours AS, its staff or licensor. I am aware that your excursion, in addition to the usual dangers and risks inherent has certain additional dangers and risks, some of which may include: physical exertion for which I may not be prepared, weather extremes subject to sudden and unexpected change, remoteness from normal medical services, evacuation difficulties if I am disabled.
Our staff/guides are actively working to ensure that the tour will be carried through in the safest possible way; however, we cannot supervise every single step the participants will take.
All areas where our excursions take place have been repeatedly tested. We personally made sure all the areas we might happen to stop and explore, to be safe and suitable for our guests. However, every participant must be aware that we operate in wild arctic regions: this can mean cold, slippery and dark. Parents, or whoever acts in their stand, who guarantee for children, have to be in adequate physical shape to supervise them and to help and assist them in any case of need.
NORTHERN LIGHTS SPOTTING SPECIAL WARRANTY
Special discounts are only offered in high season. Please note that after the pandemic we are not offering any special northern lights warranty!
When we activate this feature again, and in case you get offered such warranty, please follow the steps below.
The northern lights are a natural phenomenon hence, they cannot be guaranteed nor surely forecast. For this reason, we do offer 50 or 100% discount (depending on the chosen tour) on a new tour (on any day of the guest’s choice), whenever we have not been able to spot the lights on the first attempt.
None of these discounts can be applied nor refund nor replace tours already booked.
These discounts can only guarantee a seat on the Aurora Chasing tour, regardless of the type of tour where the lights have not been spotted.
In case of any doubt, it will be up to the incontestable discretion of the tour leader/guide to state whether the lights have been spotted or not. Note that these discounts do NOT apply to GROUPS as groups usually already profit from better rates. Please contact us if you wish to negotiate before booking.
PHOTOGRAPHS AND MEDIA
The photographer(s) and NorthernShots Tours AS own the copyright of all pictures and or videos taken during the excursion and by posing for our them, you are automatically allowing us to publish your pictures on our website, our Facebook page, our advertising, and possibly sell your picture to a third party.
If you do not want your pictures to become property of the photographer and NorthernShots Tours AS, please do not pose for our guides and photographers. If special license has not been purchased the images will be provided with NorthernShots Tours AS logo.
CONFIRMATION
In entering into this Agreement, I am not relying on any oral, written or visual representations or statements by NorthernShots Tours AS or its staff or any other inducement or coercion to go on the excursion, hence, only of my own free will.
I confirm that I am over the age of 18 years and that I have read and understood the terms and conditions of this Agreement and agree that this Agreement will be binding upon my heirs, next of kin, executors, administrators and successors. I agree that this Agreement shall be governed in all respects by and interpreted in accordance with the law of Norway.IT IS THE GUEST RESPONSIBILITY TO CARRY ALONG A TRAVEL INSURANCE INCLUDING CANCELLATION AND MEDICAL EVACUATION INSURANCE.I am aware that NorthernShots Tours AS do not provide this insurance for me.
Dear guest:
By purchasing our excursion you are confirming the above Terms & Conditions, nevertheless you will also sign a digital version of this agreement prior to boarding.
This form is automatically sent to you on the email address you provided above.
Privacy Policy Agreement
We are committed to protect and preserve the privacy of our website visitors in strict adherence to the foundations laid by the European General Data Protection Regulation. By using our website, you agree to the general use, collection and use of data in accordance with this policy:
We may collect and process technical data and information in the form of cookies related to your use of this website, pages and resources that are accessed like traffic, location and other data that will be used to improve our website user experience and services provided.
Any personal information you provide as a result of filling out booking forms on our website will be processed by our booking platform VisitGroup and provided to us in order to keep track of your booking and communication related to the same. This includes the information for the registration of your booking, and your e-mail and telephone number for future contacts regarding your booking as well as your name and other booking details provided at time of booking.
Our website contains links to several other sites. We are not responsible for the content, privacy policies or cookies use of such other sites and therefore are to be used at your own discretion.
This Privacy Policy is in effect and was updated on July, 20th of 2024. We reserve the right to update or change our Privacy Policy at any time and you are advised to check this periodically. Your continued use of this website and services after any modifications to this Privacy Policy are made, will constitute your acknowledgment and your agreement to these modifications. Any further updates will be notified by updating the date of this page on our website.
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