Frequently Asked Questions

I only have my phone camera with me. Will that work to take pictures? Or does one need a specific gear?

A phone camera is generally not enough to capture decent photos of the Lights, unless uncommonly bright auroras should appear. Given that some lenses and cameras are better than others, any reflex camera, regardless of which lens it mounts, is good for night/aurora photography. Also many compact cameras can nowadays capture fairly good photos in dark conditions. A solid tripod will be in any case practically essential.

Remember also that all our guides are professional photographers and, after helping everyone to set their own cameras properly, they will also be there to assist those who should wish a personal professional "aurora portrait" taken (to download the high resolution JPG file from our website would have an additional cost).


What exactly are the differences between your aurora tours?

We actually have "only" one type of aurora excursion, offered with two different ticket solutions:

1. The Aurora Chase (950 NOK), that includes a 50% discount on a new tour if you do not see the Lights on the first tour.

2. The Aurora PASS (1.850 NOK), allows you to join our Aurora Chase excursion as many times as you want, during one week, regardless of whether you see the northern lights or not.

Additionally, we also provide private VIP tours (the Aurora Top Comfort), with everything included. The price of this excursion does not vary with the number of participants and carries up to 8 pax. Price: 12.000 NOK.


When it comes to next day discount, what do you actually mean by “to see the Lights”?

Our criterion to state whether the Lights are spotted or not during an excursion is that the Lights have to be visible with the naked eyes for at least 5 minutes. Whenever the Lights are visible only through the lens of a camera or anyway for less than 5 minutes, they will be not considered as seen.


Do you provide warm clothes?

Yes, we do provide thermal clothings (warm overalls and thermal over-boots with spikes) for hire at the price of 200 NOK pp. Consider also that, a part from some relatively rare circumstances, the temperatures in Tromsø are not so extreme and most of the times a good and complete winter clothing will be enough on our excursions.


Do you pick us up at the hotel or is there a meeting point?

We do NOT pick up our guests at their hotel (unless you booked the Aurora Top Comfort tour). However, our meeting point /office is located at no more than 3 minutes’ walk from 95% of Tromsø's hotels, in Kaigata 2A (Google map HERE).


Do we go by bus or by van? What is the average number of participants in your excursions?

Our tours are carried out with a big and comfortable tour bus (except the Aurora Top Comfort tour), with toilet facilities and Wi-Fi on board. We believe this to be the most suitable vehicle to comfortably head out the long journeys which are often needed to reach the areas with the best weather / northern lights conditions. Also, should the temperatures on a sighting spot feel very cold, the bus will always keep available for you to take a break, sit down and warm up.

The number of participants varies quite unpredictably between days with 10 and days with 40 people.


I am afraid that the weather will not be good on the date of my tour. Is there any chance that it will be cancelled?

It's our main policy to always inform our guests about the weather and solar activity conditions in the most transparent and objective way, for them to be able to decide themselves whether to join us on a specific day or not (with our company it is always possible to postpone a tour to another day, at no extra costs).
However, remember that it is only very rarely that we decide to cancel a tour due to bad weather conditions:
Thanks to the particular position of Tromsø, we always have many different areas to choose where to carry the excursion on, and each of them has peculiar and independent micro-climates. This is the reason why, even if many of our excursions start with apparently hopeless conditions, we boast a tremendous average of 80% of success in spotting the clear skies and, consequently, the Lights!